Residential Student Support

Who are the Residential Student Support Team?

The Residential Student Support Team (RSST) are here to support Writtle University College (WUC) residential students outside of normal working hours and can be contacted via phone on 07880 557796 (during the hours detailed below) or by emailing

RSST Working Hours



Monday 5:15pm

Tuesday 8:30am

Tuesday 5:15pm

Wednesday 8:30am

Wednesday 5:15pm

Thursday 8:30am

Thursday 5:15pm

Friday 8:30am

Friday 5:15pm

Monday 8:30am (24 hours over the weekend)

They are based in the HE Hub and some staff are awake through the night if residential students need help. The team assist with lock outs, fire alarms, first aid (including mental health first aid), noise complaints, anti-social behaviour and pastoral support. They offer advice and guidance and will signpost and help students get support externally if required.

Residential Student Support Officers (RSSOs) are based in the HE Hub and are available for pastoral support throughout the night. They also put on regular events such as Movie Night, Trips to Aldi for the weekly shop, Canine Concern canine therapy sessions and more.

Residential Assistants (RAs) are WUC staff members (with daytime teaching or support roles) who live onsite in halls and are here to help if you are locked out, the fire alarm is ringing or if there are emergencies on site in the evening. They are on call on a rota and can be reached on 07880 557796. They work until midnight when the RSSO takes over so there is always cover.

There are also Hall Reps who are senior students who live in halls and are here to help build a community feel, provide us with student feedback and signpost student to relevant support.

At the beginning of a new academic year, the RSST run a short residential student induction (covering information about living in halls, support available, what to do in an emergency situation and some training around consent). This is a compulsory and important part of the residential student experience and helps ensure students have the information they need to live safely in our halls of residence.